We are committed to delivering your orders with care and efficiency. Our team processes all orders within 1-2 business days, ensuring your premium footwear selections are carefully packed and dispatched. Whether you've chosen performance-driven designs or timeless classics, we prioritize secure packaging to maintain product integrity during transit. Our logistics partners specialize in handling delicate items, guaranteeing your purchase arrives in pristine condition.

Processing typically requires 1-2 business days after order confirmation. Delivery durations vary based on destination and shipping method selected. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may take 10-20 business days depending on customs clearance. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent shipping options tailored to your needs:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders exceeding $60 (maximum order value $9,999)

All shipping costs are calculated during checkout based on your cart total and destination.

Currently serving customers across North America, Europe, and select Asian countries. We cannot ship to PO boxes, APO/FPO addresses, or certain remote locations due to carrier restrictions. Some regions may experience temporary service suspensions during extreme weather events or political disruptions. During checkout, our system automatically verifies deliverability to your specified address.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' tracking portals. For consolidated shipments, individual tracking updates may appear sequentially as packages progress through the logistics network. Should you encounter any discrepancies in tracking information, our support team can provide additional visibility.

While we strive for timely deliveries, occasional delays may occur due to customs inspections, weather events, or carrier logistical challenges. If your package hasn't arrived within 5 business days of the estimated delivery date, please contact our customer service at [email protected] with your order number. For lost shipments confirmed by the carrier, we'll initiate a replacement or refund process within 48 hours of verification.

International customers may be subject to customs fees, import taxes, or VAT charges depending on their country's regulations. These additional costs are the responsibility of the recipient and are not included in our product or shipping prices. We recommend consulting your local customs office for specific duty rates before ordering. While we cannot predict or reimburse these charges, we ensure all necessary commercial invoices and customs documentation accompany international shipments to facilitate smooth clearance.